Your shop, tonight
price?11:47 PM
Seen · no reply for 2h 13m
ok nvm, got it from another page1:58 AM
Sale lost
The 
WhatsApp bot that actually talks like a person.
Lumo never leaves a customer on read, replies in Sinhala, Singlish and English, works at 2 AM on a Poya day, and runs on your own WhatsApp number.
- Runs on your own number
- We set it up for you
- Money back if it doesn't pay off
Replied in 3 sec
Replied in Sinhala
Checked stock: size 42
New order · Rs. 15,400
Today 
Hi, White Runner eke price eka kiyada? 👀
Hi! 😊 Rs. 15,400 yi. Me thiyenne photo eka. Size eka kiyada?
42 thiyenawada?
Ow, 42 stock eke thiyenawa ✅ Colombo walata heta deliver karanna puluwan.
භාණ්ඩය ලැබුණාම සල්ලි ගෙවන්න පුළුවන්ද?
පුළුවන්! ඔයාගේ නම සහ ලිපිනය එවන්න 🙏
Kasun, Wellawatte
Done! Heta deliver karanawa 🚚
- Order
- #1042
- Item
- White Runner · 42
- Total
- Rs. 15,400
- Payment
- Cash on delivery
- Deliver to
- Wellawatte
- Runs on your own number
- We set it up for you
- Money back if it doesn't pay off
Illustrative chat. Want the real thing? Message a real store. Their WhatsApp runs on Lumo.
Running WhatsApp sales for 
Newest
Syncs live with Shopify
Your customers won't wait for your reply.
They'll ask the next shop. And the shop that replies first usually gets the sale.
The shop that replied
price?11:47 PM
Rs. 15,400! Size eka kiyada? 42–45 thiyenawa 😊11:47 PM
42 ekak denna11:48 PM
Order confirmed
Same customer. Same question. Different shop got the sale. Illustrative
Your customers shop when your team is asleep.
Lunch breaks. After work. 11 PM in bed. Sundays. Poya days. That's when people message, and it's exactly when nobody's there to reply.
So you hire someone. We tried that too.
Good salary, leave, sick days, home by 6. Not their fault, people need rest. But your customers don't wait.
A WhatsApp staff member
- Cost
- Rs. 40,000 to 110,000+ a month, plus EPF/ETF
- Hours
- 8 to 9 hours, 5 or 6 days a week
- Nights, Sundays, Poya days
- Off
- Reply time
- Minutes to hours
Lumo
- Cost
- From Rs. 12,000 a month
- Hours
- Every hour, every day
- Nights, Sundays, Poya days
- On
- Reply time
- Seconds
Shopify
Plugs straight into your store. Knows your stock, live.
Connect Shopify or WooCommerce once. Lumo pulls in your products, prices and photos, and when something sells out on your site, it's sold out in the chat too. Most bots make you type every product in by hand.
- Direct Shopify and WooCommerce (WordPress) integration
- Live stock: never promises what you don't have
- New products and price changes show up on their own
- No website? Upload your products and photos instead
Synced from Shopify Live
In stocktry flipping it
42 thiyenawada?
Ow, 42 thiyenawa ✅ Heta deliver karanna puluwan. Sorry, 42 dan sold out 😕 43 thiyenawa, eka ganna kamathida?
No buttons. No menus. It just talks.
Most WhatsApp bots go "Reply 1 for prices" and get lost the moment someone types in Singlish. Lumo understands Sinhala, Singlish and English, even all three in one message, and replies like someone from your team.
Other WhatsApp bots
Today
meke price eka kiyada?
Welcome to ABC Store! 🤖 Please choose an option: 1. Prices 2. Delivery 3. Talk to an agent
price
Sorry, I did not understand. Please reply with 1, 2 or 3.
Lumo
Today
meke price eka kiyada?
Rs. 15,400! 😊 Size eka kiyada? Dan 42, 43, 44 thiyenawa.
Kandy වලට deliver කරනවද?
Ow! Kandy walata dawas 2kin enawa 🚚 COD puluwan.
මේකේ වෙන පාට තියෙනවද?
ඔව්! කළු සහ නිල් පාටින් තියෙනවා. ඔයා කැමති පාට කියන්න 😊
Illustrative
Your number. Your WhatsApp. Still on your phone.
Lumo runs on the business number your customers already have. You keep using WhatsApp like before, and jump into any chat whenever you want.
- No new number, nothing changes for customers
- Reply from your phone or the Lumo portal
- Switch Lumo off for one chat, or all of them
- Orders, revenue and conversion at a glance
- Ask ChatGPT or Claude about your chats, export anytime
Good evening, Sole Lanka
Friday, October 9
Conversations 128 +12% vs last week New chats started
Revenue Rs. 186,400 +30% vs last week Excluding cancelled
Orders 14 +40% vs last week New and completed
Conversion 10.9% +3.1 pts 14 of 128 chats ordered
Escalations
RuwanLate parcel, upset Needs you
AyeshaWants to pay with KOKO Solved
Built inside Meta's rules. Your number stays safe.
- Replies only. Never spam. Lumo only answers people who message you first, inside the 24-hour window Meta allows. No bulk or cold messages, the things that get numbers banned.
- Never makes things up. Unsure, stuck or talking to an upset customer? It hands the chat to you straight away.
- Your data stays yours. Private to your business. Never shared, never used for anything else.
Lumo now
Lumo needs you
Ruwan is upset about a late parcel. Can you take this one?
Reply on WhatsAppOpen in portal
it knows when to call you in
IllustrativeBuilt by e‑commerce people. For e‑commerce people.
Most WhatsApp bots are made by software companies that have never packed an order, run an ad or lost a sale to a slow reply. We sell on WhatsApp every day, and we know its ins and outs.
We're e-commerce people. We run online stores here in Sri Lanka, Perfume Club and WeLoveBricks, and we know WhatsApp sales inside out: the 11 PM "price?", the bargaining, the COD questions, the "original da?".
We tried another WhatsApp bot here in Sri Lanka. Its quality dropped over time, and we were paying a very high fee for nothing in return.
So we built Lumo for our own stores first. We use it every single day, and every feature exists because one of our shops needed it.
Extensively tested before it talks to a single customer.
- 1We build virtual customers. From your products, prices, delivery rules and the kinds of people who message you.
- 2We run test chats. Your bot talks to them, tricky ones included, in Sinhala, Singlish and English.
- 3E-commerce experts review every chat. People who sell online for a living check the answers, the tone and whether it actually sells.
- 4We fix, re-test, then go live. Only when it passes. And we keep checking its quality after launch.
- The bargainer "last price kiyada?" Held the price, offered free delivery instead
- The doubter "original da? fake nemeda?" Explained your authenticity policy
- The Sinhala-only shopper "මේක තවම තියෙනවද?" Checked stock and replied in Sinhala
- The night owl "price?" at 11:47 PM Replied in seconds, took the order
- The sold-out ask "size 45 thiyenawada?" Offered the nearest size in stock
- The upset customer "my parcel is late AGAIN" Stayed calm, handed the chat to a human
From "hi" to "order confirmed". All inside WhatsApp.
Lumo handles the same 20 questions you answer every day ("price?", "COD?", "Kandy walata kiyada?"), then shows the product and takes the order.
Sends photos. Understands them too.
Customers send screenshots from Instagram and ask "meka thiyenawada?". Lumo recognises the product and sends your own photos back.
- Recognises products from customer screenshots
- Sends your product photos in the chat
- Works with pictures from Instagram and Facebook
meka thiyenawada? Ow! Eka Clear Musk 100ml. Rs. 24,500. Decant ekak oone nam 10ml Rs. 3,200 😊
Me ekath oyaata kamathi wei. Same vibe, podi lighter. Checkout happens in the chat.
Lumo collects the name, address and payment choice, confirms the order, and you get an alert the moment it lands. Paying with KOKO or Mintpay? Lumo hands the chat to your team to close.
New order #1042 · Rs. 15,400 · COD
#orders White Runner · 42 · Wellawatte
KOKO request from Ayesha · your turn
Illustrative Makes more than it costs in month one, or your money back.
Two simple monthly plans. Not sure which? Tell us about your shop and we'll help you pick.
- We set it up for you
- First bot in 3 days
- Fully trained in 14
Starter
For shops getting going on WhatsApp.
Rs.12,000/ month
- Up to 1,000 bot replies a month
- Support replies within 24 hours
Money back guarantee
Growth
For busy shops running ads to WhatsApp.
Rs.20,000/ month
- Up to 5,000 bot replies a month
- Support replies within 12 hours
Money back guarantee
If Lumo doesn't bring in more sales than it costs in your first month, we refund you in full.
Example: on Starter, if orders through Lumo add up to less than Rs. 12,000 in your first month, you get your Rs. 12,000 back. You can see every order Lumo takes in your portal.
Questions, answered.
Anything else? Ask us on WhatsApp. A human will reply.
Will my customers know it's a bot?
Lumo writes like a person from your team, in the same mix of Sinhala, Singlish and English your customers use. Most people just chat with it like they would with you.
Will WhatsApp ban my number?
Lumo is built inside Meta's rules. It only replies to people who message you first, within the 24-hour window Meta allows, and never sends bulk or cold messages. Those are what get numbers banned.
What if it says something wrong?
Lumo only answers from your own information. If it isn't sure, or a customer gets upset, it hands the chat to you and notifies you by email or the channel you prefer.
I don't have a website. Can I still use it?
Yes. Upload your products, prices and photos, and Lumo works from those.
What about KOKO, Mintpay or bank transfers?
Lumo takes the order in the chat. For KOKO or Mintpay it hands the customer to your team to close, and those sales still count as Lumo's for the guarantee.
Are there WhatsApp fees on top?
Meta gives every number 1,000 free replies a month. After that, Meta charges US$0.002 per reply in Sri Lanka, billed to a card on your WhatsApp account. We help you set it up.
Do I need to be technical?
Not at all. We set everything up and train it for you. Your first version is ready in about 3 days.